FAQs
GET IN TOUCH WITH US
How can I contact Releevy Health?
You can email us at support@releevyhealth.com, and our team will gladly assist you with any questions about orders, products, or shipping.
Do you ship worldwide?
Yes! Through our trusted dropshipping partners, we can ship our curated wellness products to over 200 countries worldwide.
Where do you ship from?
Our products are shipped directly from our suppliers’ international fulfillment centers, ensuring reliable delivery wherever you are.
Can I change or cancel my order?
As we process orders quickly through our suppliers, any change or cancellation requests must be made within 12 hours of placing your order. After that, returns are possible once you receive your product for a full refund.
What payment methods do you accept?
We accept all major credit/debit cards (VISA, Mastercard, AMEX) and PayPal. All payments are processed securely.
When will my order be processed?
Orders are processed from Monday to Friday. Most items are shipped within 1–3 business days. Please note that shipping may take longer during holidays or high-demand periods.
How long will it take to receive my order?
Shipping times vary depending on your location and the supplier’s warehouse. Most international orders arrive within 2–4 weeks.
What if I don’t receive my order?
If your order doesn’t arrive within 30 days of shipping, you are eligible for a full refund. Contact us at support@releevyhealth.com to resolve any missing order issues.
Will I be charged customs, duties, or taxes?
All prices are listed in USD and do not include local taxes or import duties. Any customs fees are determined by your local customs office, and you are responsible for these charges.
How do I return an item?
To return a product, email us at support@releevyhealth.com. Our team will provide instructions for returning the item and receiving a refund.
What if the item I receive is defective, damaged, or incorrect?
Contact us immediately with your order number and photos of the product. We will work with the supplier to replace or refund the item as quickly as possible.
When will I receive my refund?
Refunds are issued to the original payment method within 7–10 business days after the item is returned. Processing times may vary depending on your bank or payment provider.